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Legal basis: Directive (EU) 2019/882 (European Accessibility Act), transposed in Germany by the Accessibility Reinforcement Act (BFSG), in force from 28 June 2025.
smartport is committed to making its platform (www.smartport.de, www.smartport.com) accessible to all users, regardless of disability or technologies used.
We are actively working to meet the requirements of WCAG 2.1 (Level AA). Some areas currently still require improvement, on which we are continuously working.
We are aware that the following areas are not yet fully accessible and will continuously improve them:
If you encounter accessibility issues on our platform or need assistance, please contact us:
Email: [email protected]
Subject: Accessibility
We take your feedback seriously and aim to respond within 14 business days.
If you have not received a satisfactory response to an accessibility request, you may contact the competent enforcement body. In Germany: the market surveillance authority under the BFSG (the competent authority varies by federal state).
This statement is regularly reviewed and updated.