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Legal basis: Regulation (EU) 2023/988 on General Product Safety (GPSR), in force since 13 December 2024.
smartport operates an online marketplace on which professional merchants offer products. We ensure that only merchants who comply with their statutory product safety obligations are active on our platform.
We require all merchants to:
Provide complete and accurate product information including safety-relevant features
Make the required GPSR documents available at the time of listing (e.g. CE declarations of conformity, energy labels)
Respond promptly to safety warnings or recalls
If you believe that a product offered on our platform poses a risk to safety or health, please report this without delay:
Email: [email protected]
Subject: GPSR – Product Safety Report
Please include:
Product name and item/order number
Description of the safety risk
Photos or other evidence, if applicable
We process safety reports as a priority and take immediate action where there is reasonable suspicion, including temporary delisting of the product.
If a safety issue becomes known:
Immediate suspension of the affected listing
Notification of the merchant and request for comment
If the risk is confirmed: permanent delisting and notification of the competent market surveillance authority
Information of affected buyers where necessary and possible
Market surveillance authorities may contact us directly at [email protected]. Please write in German or English.
Products reported in the EU rapid alert system Safety Gate (formerly RAPEX) are removed from our platform. Merchants are obliged to inform us without delay about recalls or safety warnings concerning their products.
Further information: https://ec.europa.eu/safety-gate
