If you receive a payment reminder or dunning letter even though your payment was made long ago, please do not pay again — contact us directly. These cases are usually the result of a delay in matching the booking; we'll resolve it with our accounting and the relevant party.
What helps us
- the order number
- the reminder as PDF or photo
- the payment receipt (date, amount, reference)
What you don't need to do
- Don't pay again. We would refund the duplicate amount later, but it's unnecessary hassle for you.
- Don't negotiate with collections directly. We take over the case as soon as we have the data.
We reply within one business day and — if justified — stop further processing of the claim immediately. While the case is open we put the procedure on hold internally.