Warranty & Defects

How does the warranty at smartport work?

24 months of statutory warranty — on every device.

How do I report a defect on my device?

Via your account — ideally with a photo or short video attached.

Do I also have a manufacturer guarantee?

Yes, if the manufacturer offers one — in addition to the statutory warranty.

What is the smartport seller guarantee?

Differences between statutory warranty, manufacturer and seller guarantee — and what you can expect from us.

How does buyer protection work for marketplace sellers?

When buying from third-party sellers on smartport: who's liable, who helps — and when we step in.

My device was defective on arrival (DOA)

Report it immediately and we'll resolve it as fast as possible.