As soon as a defect appears on your device, please report it through your account. Open the affected order and pick "Get help" → "I have a problem with the product".
To help our tech team assess the case, please share:
- What exactly doesn't work? — e.g. "battery drains within a few hours", "display shows a green stripe"
- When did the problem appear? — straight away on delivery, or only later
- If possible: one or two photos or a short video as an attachment
What happens next?
We'll get back to you within one business day with the next step — depending on the diagnosis that could be a repair, a replacement device, or a refund. We'll decide together with you and our tech team.