You have 14 days from receiving the goods to exercise your statutory right of withdrawal. Within this period simply register the return via our returns portal — the return is free of charge for you.
What counts is the date you send the return, not the day it arrives at us. As long as the package is on its way within the 14-day window, you're fine.
Missed the deadline?
Even if the 14-day window has passed, get in touch. In individual cases we can arrange a special return — we'll review it case by case.