Many manufacturers (e.g. Apple, Samsung) offer their own guarantee in addition to your statutory warranty. It's voluntary — terms, duration and service paths are set by the manufacturer.
In many cases you can claim the manufacturer guarantee directly with the maker, which is often the fastest route. Your rights against smartport remain unaffected — you can always come to us instead.
Which manufacturer guarantee applies to your specific device is listed in the product documentation or on the manufacturer's website.