Order & Payment

Which payment methods does smartport accept?

Overview of all payment methods available at smartport — processed via Mollie.

Can I change my order after purchase?

Which changes we can still apply before and after shipment.

I haven't received an order confirmation — what now?

How to find out whether your order has actually been placed.

My payment was declined — what can I do?

Common reasons for declined payments and how to fix them quickly.

I was charged twice — what now?

How we sort out duplicate charges quickly.

I received a payment reminder even though I paid

What to do if smartport, Klarna, or a collection partner sends a reminder despite payment.

Payment dispute or chargeback — when does it make sense?

Before you trigger a chargeback with your bank — please contact us first.

How do I redeem a voucher or discount code?

Where to enter the code at checkout and what to watch out for.